MSM module

Keep your mobile shop moving. Keep routes, crews and customers informed.

Simplify the organisation of mobile shops, deliveries and mobile services. In MSM, you prepare routes and runs, assign vehicles and crews, and track progress in the field. Subscribed customers receive an email when the vehicle is approaching — they no longer have to rely solely on a fixed timetable.

Arrange an MSM demo How it works
  • Approval workflow
  • Live run progress
  • Notifications before arrival
  • Stops Address and location details
  • Route templates Sequence and stop duration
  • Runs Plan → approval → run
  • Crew Driver and assistants
  • Subscriptions Email without a password
  • Notifications Automatic and manual
Run planning

One run, the entire process

Prepare recurring routes as templates with stops and stop durations. Dispatchers use them to plan runs, authorised staff approve them, and crews record progress in the field. Checks for overlapping vehicle and driver assignments help prevent conflicts; estimated arrival times make stops easier to organise.

  • Route templates

    Stops with addresses and location details, sequence and stop duration; one template, many runs.

  • Run approval

    Draft → awaiting approval → approved → in progress → completed. Every step has its own history.

  • Crew and vehicles

    Drivers and assistants, with checks for overlapping runs.

  • Live progress

    Crews record “heading to”, “arrival” and “departure” in the field — even when plans change.

  • Password-free subscriptions

    Customers enter their email and stops, then manage subscriptions through an email link.

  • Notifications

    Automatic messages before a run and arrival, plus manual field updates: delayed, arrived or not stopping today.

Arrange an MSM demo Who MSM is for

From a route template to customer notifications

How a run works

  • 1
    Planning

    The dispatcher selects a route template, vehicle, crew and date. The system flags conflicts.

  • 2
    Approval

    An authorised person approves the run. Subscribers at the affected stops receive an email with the planned arrival.

  • 3
    On the road

    The crew starts the run, records stops and updates its next destination. Subscribers receive a reminder before arrival.

  • 4
    Review

    After completion, compare the plan with actual results: visited, skipped and added stops, with times.

Request an MSM demo

Use cases

Who MSM is for

  • Mobile shops

    Regular village routes, with customers knowing when you will arrive.

  • Deliveries and collections

    Scheduled goods deliveries, order collections or waste collections with live changes.

  • Mobile services

    Field servicing, measurements and consulting — with approved runs and records of actual activity.

Customers know when you will arrive

Email subscriptions and notifications

Customers subscribe to selected stops directly on your website. No password is needed — they confirm and manage subscriptions through an email link. Notifications are sent automatically at configured intervals (for example, two days, one day and 15 minutes beforehand). Crews can also send their own updates from the field: approaching, arrived, delayed or not stopping today.

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For IT

MSM under the hood

  • Double opt-in

    Subscriptions become active only after email confirmation; unsubscribing deletes all subscriber data.

  • Each notification once

    Automatic messages are logged and never sent twice, even after an outage.

  • Public subscription page

    Subscription and management use a CMS page in your design, protected against bots.

  • Roles

    Dispatchers, approvers, crews and administrators have separate permissions.

Frequently asked questions

Do I need other modules to use MSM?

No. MSM works independently. CMS is suitable for the public subscription page.

What if the crew changes the route?

Stops are recorded as actually visited; the plan remains available for comparison and notifications.

Do customers receive text messages?

Currently, notifications use email; other channels can be added as custom development.

Want your customers to know when you will arrive?

We walk through your typical route, from planning and approval to crew activity and customer email notifications. Discover how MSM can fit into your operations.

Arrange an MSM demo Explore the platform

The initial consultation is free and without obligation.

Contact

Let's talk about your business

Tell us briefly what you are working on. We will get back to you within one business day.